خلاصہ

“Looking for a challenging career and assignments in the field of engineering & management in industrial sector to utilize my skills in an organization. Which offers professional growth while being flexible and innovative and to be recognized as an efficient & competent individual having good interpersonal, technical and managerial skills".

پراجیکٹس

Robotic Arm

تجربہ

کمپنی کا لوگو
Call Center Representative/Customer Care Representative/Admin Offcier
Two Seasons Hotels and Appartments
جنوری ۲۰۲۰ - جون ۲۰۲۰ | Dubai, United Arab Emirates


Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Coordinating repair and maintenance issues and update records Working on Social Security cards & EOBI Cards
Maintain premises, ensure cleaning, safe and comfortable working environment
Reports unsafe conditions and equipment.
Takes emergency corrective action when needed
Repair & Maintenance of all facilities 
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out\'s, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out\'s, Foreign currency exchange etc.
Advise guest of any messages, mail, faxes, etc. received for them.
Inform guest of the room safe and mini-bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Direct Bell Person to escort guest and transport their luggage to the room.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Advise guest of any messages, mail, faxes, etc. received for them.
Also Contact to the USA based real estate company.
fluent in English speaking and listening.
Also deal the Client from Home
Work from home
fluency & command in English
Call Handling, Fluent in English, Client Contact, Friendly Tone, Client Engaging
ERP: Interaction with service provider.
Websites: Administrator and developer.
Outlook: Administer.
Servers: Administrator.
Domains: Administrator
E-Commerce.
Social Media: Administrator.
iCloud: Administrator.
One Drive/Google Drive: Administrator
Good Communication Skills.
Some knowledge of IT, preferred.
protection against virus attacks and hacking.
 

کمپنی کا لوگو
Call Center Representative/Customer Care Representative
Enova By Veolia
مارچ ۲۰۱۸ - جنوری ۲۰۲۰ | Dubai, United Arab Emirates


Working on the portal and providing support to on field workers. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. - Arranging appointments for customers in an organised manner. - Dealing with queries from customers, changing appointments, handling queries etc. - Logging jobs internal system/s. - Liaising with staff, keeping them up-to-date with progress information. - Send and Receive emails as require
Sales Skills.
Scanning of students files.
Converting records of previous and current students into digital format and saving the data on main server.
Providing clerical support to the department such as typing and filing etc.
Participating in university advancement activities i.e. orientation, convocation, conferences.
Producing Reports and Forecast
Negotiating Prices Quantities and Delivery
Managing Stock Levels
Identifying and Meeting Suitable Suppliers
Answering Inbound Calls and Mails, from Customers and International Colleagues.
Understanding the issues and queries, providing effective and efficient solutions for the same.
Managing our Application from the backend, keeping it up to date, incorporating various changes as per the customer requests.
Retrieving certain details and data from the customers on call, updating the same on the Application.
Coordinating with International colleagues and keeping them updated with all information and changes, continuously.
Responding to emails and providing suitable and effective replies.
Following up with tasks associated with each and every Calls and Emails. 

کمپنی کا لوگو
Document Controller
Universal Voltas LLC
ستمبر ۲۰۱۴ - فروری ۲۰۱۸ | Abu Dhabi, United Arab Emirates

 Get Preparation of HSEQ SOPs, WIs, JDs, Forms and Formats of facilities / projects / department and to provide complete support to HODs for guidance of draft / samples of documents.
 Get reviewed the draft of SOPs, WIs, Forms and Formats by GM QA and keep in control after approval. Issue all documents after approval.
 Maintain log book of issuance of HSEQ related records.
 Ensure proper implementation of Quality
 Management System at Organization.
 Coordinate with Departments for the Development, Implementation & Maintenance of HSEQ SOP’s, JD’s and Work Instructions.
 To undertake various functions related to document control, document archiving, document imaging and maintenance of document register for facilities, Projects and Head Office.
 Control issuance of document numbers, including maintenance of proper document registers for facilities, Projects, Engineering and Head Office.
 Ensure proper document classification, sorting,
 filing and proper archiving.
 Perform document quality check in accordance to Company / engineering document control procedures.
 Take / Perform file backup to ensure proper storage and archiving of electronic
 Planning & scheduling the work using CMMS based software MAXIMO and monitoring of progress.
 Monitoring & co-ordination of various site activities along with Site Engineers for timely execution of project.
 Preparation of Weekly, Monthly and 6 Week schedule.
 Coordinating every aspect of the project with the Project Manager from the Home Office.
 Review & maintaining of materials in the warehouse.
 Reporting the daily updates & works done in the site to the client Higher Management.
 Run quality checks at site.
 Presentations to the Top Management on work Status for periodical review.
 Preparation of daily work Schedules.
 Arranging for Materials during various stages of the project.
 Conducting Tool Box Talks in the site on regular basis.
 Make the Temporary/Permanent Passes of

کمپنی کا لوگو
Virtual Assistant - Administration / Customer Service
Innovation IT Solutions
فروری ۲۰۱۲ - فروری ۲۰۱۴ | Karachi, Pakistan



Providing general administrative support to team members.


Assisting with email, diary & task management.


Data entry & record Management. 


Assisting with bookkeeping.


Phone-based Customer Service. 


Emails /Tickets / Chat Support IT Support. 


Online Research & Lead Generation.


Preparing and formatting documents, reports, and presentations. 


Assisting with digital marketing functions.


Maintaining and updating company databases.

Amazing communication skills
KPI based telesales experience
Tech Savvy
Work Independently
Better source is the leading provider of remote talent to employers in Australia & NZ.

کمپنی کا لوگو
Administration/Call Center Exexcutive
AGN computers
فروری ۲۰۱۰ - فروری ۲۰۱۲ | Karachi, Pakistan


Good Experience in Electronic Devices Marketing Compaign
Excellent communication & presentation skills. (Along with an American or neutral accent)Display exceptional selling skills and understanding of sales processes.
problem solving Organized and process-oriented.

کمپنی کا لوگو
Document Controller
AGN Computers
جولائی ۲۰۰۷ - ستمبر ۲۰۱۱ | Karachi, Pakistan

 Planning & scheduling the work using CMMS based software MAXIMO and monitoring of progress.
 Monitoring & co-ordination of various site activities along with Site Engineers for timely execution of project.
 Preparation of Weekly, Monthly and 6 Week schedule.
 Coordinating every aspect of the project with the Project Manager from the Home Office.
 Review & maintaining of materials in the warehouse.
 Reporting the daily updates & works done in the site to the client Higher Management.
 Run quality checks at site.
 Presentations to the Top Management on work Status for periodical review.
 Preparation of daily work Schedules.
 Arranging for Materials during various stages of the project.
 Conducting Tool Box Talks in the site on regular basis.

تعلیم

Indus University Of Higher Education
بیچلرز, , Electronics and Communication‎
Electronics and Communication
فی صد 78%
2012
Metallurgical Training Centre Pakistan Steel Karachi.
ڈپلوما, Diploma Of Associate Engineering in Electronics‎
Electronics and Communication
مکمل
2003

پیشہ ورانہ مہارتیں

ماہر Promoting Business
ماہر customer service
ماہر Speaking
ماہر support Skill
ماہر Call Controls
ماہر Client Contact Skills
متوسط Client Deaaling
ماہر Client Engaging
ماہر Computer Handling
ماہر Computer Knowledge
ماہر Conservation Awareness
متوسط Customer Support
ماہر Data Entry
ماہر Database Management 
ماہر English speaking
ماہر Excellent English Speaking and Convincing Skills
ماہر Fluent English
ماہر Fluent in English
ماہر Friendly Tone
ماہر Good In Negotiations
ماہر h Operations Management
ماہر Handling Assignments
ماہر Have good MS. Office skills
ماہر International Calls
ماہر Italian Cooking
ماہر Phone Skills
ماہر Production Quality Monitoring
ماہر Pursuing News Stories
ماہر Quality Control Processes Command
ابتدائی sales background
ماہر Tracking System Monitoring
ماہر Transaction Record Management
ماہر Web Scrapping
ماہر المهارات الهاتفية
ابتدائی المبيعات عبر الهاتف
ماہر رعاية العميل

زبانیں

ماہر سندھی
ماہر پنجابی
ماہر اردو
ماہر انگریزی